READY TO SHIP

Ready to Ship pieces are not eligible for refunds. However, we are happy to offer an exchange, subject to stock availability.

If you would like to exchange an item, please contact us within 3 days of receiving your package.

Items must be returned unworn, unused and in their original condition. Please contact us before returning an item so we can arrange your exchange.

All return and exchange shipping costs are the responsibility of the customer. Caspar The Label does not cover the cost of returning an item or shipping the replacement item.

If the requested replacement size or item is unavailable, please contact us and we will advise you on the available options.

MADE TO ORDER

All Caspar The Label Made to Order pieces are made especially for you and therefore cannot be cancelled, returned, refunded or exchanged.

As these pieces are produced specifically for each order, we do not hold surplus stock to offer exchanges.

Once an order has been placed, it cannot be cancelled or changed, so please make sure all order details, including your chosen size and shipping address, are correct before completing your purchase.

FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged, please contact us within 3 days of receiving your order and provide clear photo evidence at casparthelabel@gmail.com.

We’ll review the issue and get back to you as soon as possible.

SHIPPING

Please make sure your shipping address is correct before placing your order. If you are ordering a Made to Order piece, please also consider whether you will still be available at the delivery address within the estimated production and delivery timeframe.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

READY TO SHIP

Ready to Ship orders are dispatched within up to 7 working days, although we usually aim to dispatch within 3–4 working days.

UK orders are sent via Royal Mail Tracked, and international orders are sent via Royal Mail International Tracked.

MADE TO ORDER

Made to Order pieces are individually produced after your order has been placed. Please allow approximately 4–6 weeks for your order to be made and dispatched.

Once your piece is ready and has been dispatched, you will receive a shipping confirmation email with your tracking information.

ORDERS CONTAINING READY TO SHIP & MADE TO ORDER PIECES

If your order contains a combination of Ready to Ship and Made to Order pieces, your entire order will be shipped together once the Made to Order pieces are ready.

INTERNATIONAL SHIPPING

International orders are sent via Royal Mail International Tracked.

Once your order has been dispatched, please allow approximately 10-20 days for international delivery. Delivery times are estimates and may vary depending on the destination, local postal services and customs processing.

Please keep an eye on your tracking information once your order has been dispatched, as your local postal service or customs authority may require action from you before delivery can be completed.

For any shipping issues, please contact us at casparthelabel@gmail.com.

CUSTOMS, IMPORT DUTIES & TAXES

For international orders, customs duties, import taxes and clearance fees are not included in the prices displayed on our website unless otherwise stated.

Any applicable customs duties, taxes or fees are determined by the destination country’s customs authorities and are the customer’s responsibility. Caspar The Label has no control over these charges, so we recommend checking your country’s import requirements before placing an order.

Caspar The Label is not responsible for delays caused by customs or for packages being held by customs authorities.

Customers are responsible for monitoring their tracking information and responding to any requests from their local postal service or customs authority. Caspar The Label cannot be held responsible if a customer is not notified that duties, taxes or other charges are awaiting payment.

REFUSED & UNCOLLECTED PACKAGES

If you refuse or reject delivery because of customs duties, taxes or other import charges and the package is returned to us, a £25 return fee will be deducted from any applicable refund to cover the costs associated with the return shipment.

The same £25 return fee may apply if a package is returned to us because delivery could not be completed and the parcel was not collected or alternative delivery arrangements were not made.

Any additional return shipping costs are the customer’s responsibility and will not be covered by Caspar The Label.